Latest Version Support and Release Plans

Help Request

Greycon Support Services are reserved for our current users only.

Greycon Support Service are available from 05:30 AM to 10:00 PM (GMT).
If you would like to submit a help request, please email the Greycon Support Team at support@greycon.com
To get the fastest help possible, please read the guidelines in How to report issues from our downloads section.

Greycon customers in Europe, Middle East or Africa, can also call +44 (0)203 002 8131. Regular support service is available from Monday to Friday 05:30 to 22:00 (GMT).

Greycon customers in North America (U.S. and Canada), can also call the toll free number 1-888-444-9163. Regular support service is available from 01:30 AM to 06:00 PM EDT (GMT -4) from Monday to Friday.

Greycon customers in Latin America , can also call +598 2411 1878. Regular support service is available from 02:30 to 19:00 Uruguay local time (UYT GMT -3) from Monday to Friday.

Greycon customers in Asia-Pacific, can also get direct support for urgent matters from Monday to Friday 09:00 AM to 12:00 AM China Time (GMT +8). You can get this support in English or Mandarin by calling Shixian Zhen, a dedicated Greycon Support Team Member, on his mobile phone +86 0 15318922499. Remote live support may be arranged during this time if necessary.

Global Support

Greycon has global resources to provide the required support for your needs. There are no geographical boundaries, and we can provide on-site or remote support in each corner of the world. For those Customers using our applications in production, we provide easy access to a Help Desk which provides timely responses to support requests.

Greycon's Services combine expertise, experience, and proven implementation methods to ensure projects are successfully implemented; our customers are satisfied; and they achieve the expected long-term benefits from their investments.