Latest Version Support and Release Plans
|Released||Sep 2016||Jan 2017||Jun 2017||Nov 2017||Mar 2018||Jul 2018||Nov 2018||Mar 2019||Jun 2019|
|No changes||Sep 2017||Jan 2018||Jun 2018||Nov 2018||Mar 2019||Jul 2019||Nov 2019||Mar 2020||Jun 2020|
|Regular support ends||Sep 2019||Jan 2020||Jun 2020||Nov 2020||Mar 2021||Jul 2021||Nov 2021||Mar 2022||Jun 2022|
Greycon Support Services are reserved for our current users only.
Greycon Support Service are available from 05:30 AM to 10:00 PM (GMT).
If you would like to submit a help request, please email the Greycon Support team at email@example.com
Greycon customers in Europe, Middle East or Africa can also call +44 (0)203 002 8131. Regular support service is available from Monday to Friday 05:30 to 22:00 (GMT).
Greycon customers in North America (U.S. and Canada) can also call the toll free number 1-888-444-9163. Regular support service is available from 08:00 am to 05:00 pm EST (GMT -4) from Monday to Friday. Extended 24/7 coverage is available on agreement.
Greycon customers in Latin America can also call +598 2411 1878. Regular support service is available from 02:30 to 19:00 Uruguay local time (UYT GMT -3) from Monday to Friday.
Greycon customers in Asia Pacific can also get direct support for urgent matters from Monday to Friday 09:00 am to 12:00 am China Time (GMT +8). You can get this support in English or Mandarin by calling Shixian Zhen, a dedicated Greycon Support team member, on his mobile phone +86 0 15318922499. Remote live support may be arranged during this time if necessary.
Greycon has global resources to provide the required support for your needs. There are no geographical boundaries, and we can provide on-site or remote support in each corner of the world. For those Customers using our applications in production, we provide easy access to a Help Desk which provides timely responses to support requests.
Greycon's Services combine expertise, experience, and proven implementation methods to ensure projects are successfully implemented; our customers are satisfied; and they achieve the expected long-term benefits from their investments.