Support

Latest Version Support and Release Plans

Help Request

Greycon Support Services are reserved for our current users only.

If you would like to submit a help request, please email the Greycon Support Team at support@greycon.com

To get the fastest help possible, please read the guidelines in How to report issues .

Greycon customers in Europe, Middle East or Africa, can also call +44 (0)203 002 8131. Regular support service is available from Monday to Friday 09:00 am to 17:00 (UK time). For those customers with Skype accounts, online assistance is available at "support_greycon".

Greycon customers in North America (U.S. and Canada), can also call the toll free number 1-888-843-5570 (ext 214). Regular support service is available from 8:00 AM to 6:00 PM EDT (GMT -4) from Monday to Friday. For those customers with Skype accounts, online assistance is available at "support_gla".

Greycon customers in Latin America , can also call +589 2 7124917 (ext 214). Regular support service is available from 9:00 to 19:00 Uruguay local time (UYT GMT -3) from Monday to Friday. For those customers with Skype accounts, online assistance is available at "support_gla".

Greycon customers in Asia-Pacific, can also get direct support for urgent matters from Monday to Friday 09:00 AM to 12:00 AM China Time (GMT +8). You can get this support in English or Mandarin by calling Lily Tian, a dedicated Greycon Support Team Member, on her cellular phone +1 604 765 6620. Remote live support may be arranged during this time if necessary.