Greycon services
Greycon supports its software solutions with a broad range of services to ensure smooth and effective implementation and continuous trouble-free operation. Our staff of professionals offers a wide range of skills, functional and technical, and are expert in our project methodology, Greycon applications, and customer service. We work closely with our customers to learn the uniqueness of their business requirements and the details of the process that our applications will support.
Project Management
All Greycon projects are developed following Project Management Institute (www.pmi.org) best practices. The Greycon Project Manager works alongside the Customer Project Manager to ensure that proper scoping, planning, resource management, and issue resolution keeps the project on target. This could involve a new implementation or new phases with existing customers.
- Collaborative creation and maintenance of project plans
- Resource allocation plan
- Scope management plan
- Risk management plan
- Project communication plan
Consulting
Greycon consultants have many years of accumulated experience resolving problems related to trim optimisation and production planning in dimensional industries. They are trained and prepared to perform the following activities, both on-site with the customer and providing remote assistance.
- Feasibility Study
- Solution Design & Project Planning
- Solution Implementation
- Technical: Installation, Interface Design & Configuration, Application Integration
- Functional: Analysis & Design, Application Configuration, Modeling, Test Management, Go-live Support & Knowledge Transfer
Training
Greycon consultants provide custom-tailored application training for individuals or groups of up to 10 people. Greycon typically brings the training to our customers' work site or to a nearby off-site location to minimize distractions. Training is Practitioner-focused, always hands-on, and provided by Greycon's senior consultants.
Global Support
Greycon has global resources to provide the required support for your needs. There are no geographical boundaries, and we can provide on-site or remote support in each corner of the world. For those Customers using our applications in production, we provide easy access to a Help Desk which provides timely responses to support requests.
Greycon's Services combine expertise, experience, and proven implementation methods to ensure projects are successfully implemented; our customers are satisfied; and they achieve the expected long-term benefits from their investments.
